We’re Hiring: 3 Customer Support Specialists

September 23rd, 2009 by Roy Russo

LoopFuse is looking to add 3 Customer Support Specialists to its growing ranks of happy team members. Positions are to be at our home office in Atlanta, GA.

… and without me yammering on about how awesome it is to work here ;-) , I give you the blurb straight from our HR Dept….

Job Description
Customer Support Specialist

Summary :
Provides technical assistance and training to customers by performing the following duties and responsibilities:

  • Provide client support and technical issue resolution via E-Mail,  and phone.
  • Provide training to clients in the use of the LoopFuse OneView system and its integration with client websites and CRM systems.
  • Obtain general understanding of Marketing Automation, EMail marketing, Lead Nurturing, CRM software, and operations related to company offered services.
  • Manage the customer on-boarding process.
  • Interact with customers and the community via the LoopFuse Community Portal.

The Ideal candidate will also possess the following skills:

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self motivated, detail-oriented and organized.
  • Experience with E-Mail marketing systems and E-Mail desktop clients.
  • Proficient with SalesForce.com administration.
  • Proficient in Internet related applications such as E-Mail clients and Web Browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Education and/or Experience :
Four year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills :
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability :
Ability to solve practical problems and deal with a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment :

Work hard. Play hard. (Ok, so I added that part in. Don’t tell HR) ;-)

Please send resumes and cover letters to [email protected]

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