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LoopFuse Launches Customer Community Site

ATLANTA, GA, August 26, 2009 – LoopFuse Inc., a leader in sales and marketing automation, today announced the launch of a new social CRM community site, which is fully integrated with LoopFuse OneViewTM. By automating the process of analyzing large volumes of marketing information collected on web sites and email campaigns, LoopFuse helps companies boost marketing productivity, improve sales ratios and close more business. The new customer support portal provides for a high quality user experience.

“Sales and marketing professionals are looking for technology tools that are easy to use and will help them identify the best possible leads,” said Joe McGonnell, vice president of marketing at OpenSpan. “LoopFuse OneView delivers exceptional functionality and provides better visibility into all of our sales leads and marketing campaigns.”

The LoopFuse community site, powered by Helpstream’s Social CRM solution, includes a public knowledge base, which features documentation and a community forum with discussions, Q&A and Idea Storms, as well as a new customer support portal. Documentation includes hundreds of how–to articles and streamcasts, reference guides, and sections for troubleshooting and getting started. Registered users of the site will be able to access the community to collaborate, trade best practices, submit ideas and offer feedback on LoopFuse OneView.

“LoopFuse is one of the leaders in the sales and marketing automation industry and is the first to fully embed our Social CRM solution directly into its application to provide a higher level of support to its customers,” said Bill Odell, vice president of marketing at Helpstream. “This new Web-based customer service community enables LoopFuse to quickly solve customer problems and engage its customers in ways that have traditionally been cost prohibitive.”

“Fast-growing businesses are using LoopFuse OneView to fully automate lead information and analysis,” said Sean Dwyer, CEO, LoopFuse. “Our community site gives these users a wide variety of resources for maximizing their use of LoopFuse and an opportunity to provide invaluable feedback.”

For a free trial of LoopFuse OneView, please visit http://loopfuse.com/web-demo-register.php. Pricing starts at just $750 a month.

About LoopFuse
LoopFuse is the company behind Loopfuse OneView, the leading on-demand sales and marketing automation solution. LoopFuse provides the only full-featured sales and marketing automation service designed to close the loop between sales and marketing. Currently used by many of the best web companies, LoopFuse provides organizations with the ability to build higher yielding pipelines, more efficient marketing departments and more effective sales – all resulting in more revenue and a higher Return on Investment (ROI). LoopFuse is a private company funded by True Ventures. For more information on LoopFuse please visit, http://www.loopfuse.com.

About Helpstream
Helpstream’s Social CRM solution helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream’s SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing Customer Relationship Management (CRM) systems. More than 200 customers and 500,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, Calif. For more information, please visit www.helpstream.com or follow us on Twitter at http://twitter.com/helpstream.