LoopFuse is looking to add 3 Customer Support Specialists to its growing ranks of happy team members. Positions are to be at our home office in Atlanta, GA.

… and without me yammering on about how awesome it is to work here , I give you the blurb straight from our HR Dept….

Job Description
Customer Support Specialist

• Provide client support and technical issue resolution via E-Mail,  and phone.
• Provide training to clients in the use of the LoopFuse OneView system and its integration with client websites and CRM systems.
• Obtain general understanding of Marketing Automation, EMail marketing, Lead Nurturing, CRM software, and operations related to company offered services.
• Manage the customer on-boarding process.
• Interact with customers and the community via the LoopFuse Community Portal.

The Ideal candidate will also possess the following skills:

• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized.
• Experience with E-Mail marketing systems and E-Mail desktop clients.
• Proficient with SalesForce.com administration.
• Proficient in Internet related applications such as E-Mail clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Education and/or Experience :
Four year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills :
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability :
Ability to solve practical problems and deal with a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment :

Work hard. Play hard. (Ok, so I added that part in. Don’t tell HR)

Please send resumes and cover letters to [email protected]

I was recently asked to describe ‘What is LoopFuse’ for a the ReachForce B2B Lead blog and I thought that some of our readers might enjoy it as well so I’ve cross-posted it here.

Sophistication Made Simple

LoopFuse was founded on the principle that marketing automation should be powerful yet simple. In fact, it was the founders’ experience of implementing a marketing automation system at JBoss that led directly to the creation of LoopFuse OneView. Some marketing automation vendors achieve power and flexibility, but at the expense of usability. Others have a fantastic user interface, but a shallow feature-set. LoopFuse OneView strikes the delicate balance between sophistication and simplicity by hiding complexity with integrated contextual help, intuitive defaults, and wizard-driven configuration.

In addition to making LoopFuse OneView easy to implement and easy to use, we also make it easy to buy. Our complete pricing list is publicly available from our website so that our prospects know exactly how much LoopFuse will cost before engaging our sales team. (Refreshing, isn’t it?) Even better, there are absolutely no hidden fees. No setup fees. No support fees. No per-user fees. No API fees. You can even pay by credit card. Try LoopFuse OneView with zero risk by signing up for a fully functional free trial on our website. Your account is immediately provisioned without ever speaking to a LoopFuse salesperson.

Lead Management

Target, track, capture, score, segment, nurture, route, convert, close, and analyze your leads in a single tool that tightly integrates with your CRM. Start with anonymous web activity collection that provides the basis for web analytics such as most popular pages, best referrers, search terms, and most active companies (via IP address). Collect registration data and convert anonymous visitors into identified prospects. Continuously evaluate the quality of each prospect according to his/her profile and behavior and route qualified prospects to the CRM. Nurture unqualified prospects by providing a contstant drip of highly relevant and timely information (via email) to engage the prospect until they are ready to buy. Arm the salesperson with all of the relevent information necessary to close the deal. Finally, analyze the effectiveness of each lead source to determine the best use of your marketing dollars.

Sales Enablement

LoopFuse will automatically create new leads/contacts/tasks in the CRM based on the LeadFlow you define. Existing leads/contacts in the CRM are continuously updated with information such as lead score updates, new registration form data, email campaign activity, and latest web activity. Within 1-2 clicks the salesperson has access to every piece of data ever collected about a prospect, including the prospect’s company & location (even if prospect left it blank), and all of the activity (anonymous included) associated with the prospect’s company. The prospect data is further enriched with one-click access to the prospect’s LinkedIn profile as well as data about the company from Hoovers, Jigsaw, ZoomInfo, and Google. By adding a prospect to their watchlist, a salesperson can be immediately notified when the prospect visits the website. Calling a prospect while they are browsing your site ensures that you have their full attention.

Performance & Scalability

While much of our early success was concentrated within open-source companies, LoopFuse continues to add customers from traditional software companies, SAAS providers, media companies, etc. One of the advantages of having so many open-source customers early on was that it required us to build a highly scalable infrastructure to manage the millions of transactions (page views, emails, registrations, etc.) per day that result from our customers offering free software. This continues to be a strategic advantage for LoopFuse as we can easily scale to accmodate customers of any size.

Why LoopFuse?

• Basic setup in less than 1 hour via configuration wizard
• Unlimited database size at no extra charge!
• Free trial to prove the value before you purchase
• Because it works

Since our founding in 2007 as the pioneer in marketing and sales automation, we’ve seen rapid adoption of our On-Demand (SaaS) platform across both large and small organizations. Two years later, we mark a significant point in our history, having secured a Series-A round from True Ventures, led by John Burke, and the addition of our new CEO, Sean Dwyer,  to our ranks.

A Special Thanks

I won’t take this funding announcement to blog about how wonderful we are, drink our own kool-aid, and pat ourselves on the back, as some would expect. I will however, take this opportunity to thank the group of people that enabled us to get where we are today… our customers. Our customers have maintained a steady and unwavering belief in LoopFuse, the company and the vision from day-one. It is with their support, that we have not only reached this point in our history, but with their input and suggestions, have built the most innovative software they use every day to generate millions of dollars in sales. To our customers, allow me to say that everyone at LoopFuse thanks you for helping us build the strong partnership that exists today.

Funding

Through a rather serpentine twist of fate and coincidences, we were introduced to the partners at True Ventures (Thanks, Dave!). I can honestly say that they are the perfect partner for LoopFuse, with a perfect alignment of vision, goals, growth philosophies, and the importance of a solid team of dedicated A Players. I’ve met a lot of VCs in my career… these guys are truly different and an excellent partner complementing the LoopFuse executive team. We are extremely fortunate to have such a talented group of people working with us, along with our new admiral at the helm, Sean Dwyer; who loved using the product so much, he decided to run the company.

When Tom and I started this company, we were two guys (and a rather angry pit-bull) with an idea and a dream to revolutionize how online business is conducted. We’ve always maintained a belief that the success of the company and its customers is an inevitability. Even though the industry peddles the mirage of marketing automation, we actually deliver re$ult$, and believe that the influence this industry can have on business is much larger and broader than where we are today. Follow us, and you will see.

To Marketo and their overpriced Toy for Marketing Tots™, and Eloqua, with their Techological Torture Device™, I say, Get some coffee and try to stay awake. If it was bad for you when it was two guys (and a dog), it’s going to be an utter nightmare now.

These are interesting times for the U.S. and World economy, to say the least… housing market collapse, stock market volatility, growing unemployment, and talk about spreading the wealth. It’s enough to negatively affect the purchasing and hiring plans of even the most well-funded of businesses. And against the back-drop of the economic chaos, I’ll publicly boast, We’re growing… Fast!

Over 2008,  we have seen our employee ranks increase by 30% and demand for our marketing automation suite has never been higher. It is evident that during times of economic uncertainty, now more than ever, marketers are hungry for a low-cost, high-return, and easy-to-use product in the marketing automation space. So the build-out continues with key hires in executive positions and game-changing product innovations in 2009.

With that, I introduce our newest addition to the executive ranks at LoopFuse…

We Hire

We are proud to welcome Frank Merenda to our ranks, as our new VP of Engineering. Frank joins us from Red Hat, where he created the JBoss Customer Support Portal and became the development team lead for enterprise support at Red Hat. Frank brings over twenty years of IT experience to LoopFuse. Frank will be responsible for continuing execution and build-out of our core product, LoopFuse OneView.

They Fire.

Now I’m not one to kick a competitor when he’s down, (Oh, who am I kidding, of course I am!), but unfortunately, this period of economic malaise hasn’t been good to everyone in our space. Having to slash its headcount by 20%, it seems like Eloqua’s feeling the payne. In a market that’s changing fast with lower-cost and easier-to-use products, I’d say the reign of terror over customers may be drawing to a close.

Crumbling old companies aside, the state of the marketing automation space looks extremely bright. I believe the next few years will be pivotal, in separating winners from losers, and only those with superior products, designed to solve marketing and sales solutions during a market downturn will survive. But hey, what do I know?