Archive for September, 2009

We’re Hiring: 3 Customer Support Specialists

Wednesday, September 23rd, 2009

LoopFuse is looking to add 3 Customer Support Specialists to its growing ranks of happy team members. Positions are to be at our home office in Atlanta, GA.

… and without me yammering on about how awesome it is to work here ;-) , I give you the blurb straight from our HR Dept….

Job Description
Customer Support Specialist

Summary :
Provides technical assistance and training to customers by performing the following duties and responsibilities:

  • Provide client support and technical issue resolution via E-Mail,  and phone.
  • Provide training to clients in the use of the LoopFuse OneView system and its integration with client websites and CRM systems.
  • Obtain general understanding of Marketing Automation, EMail marketing, Lead Nurturing, CRM software, and operations related to company offered services.
  • Manage the customer on-boarding process.
  • Interact with customers and the community via the LoopFuse Community Portal.

The Ideal candidate will also possess the following skills:

  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self motivated, detail-oriented and organized.
  • Experience with E-Mail marketing systems and E-Mail desktop clients.
  • Proficient with administration.
  • Proficient in Internet related applications such as E-Mail clients and Web Browsers.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Education and/or Experience :
Four year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills :
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability :
Ability to solve practical problems and deal with a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment :

Work hard. Play hard. (Ok, so I added that part in. Don’t tell HR) ;-)

Please send resumes and cover letters to [email protected]

Empowering Sales with Business Directory Integration

Wednesday, September 23rd, 2009

Empowering Sales with up-to-date contact information on contacts and interested prospects is essential in this day and age of high-volume, low-touch sales processes. LoopFuse OneView offers Sales organizations deep integration with a great number of common 3rd-party business directory and news sites, easily accessible from any visiting Company’s analytics page.

The current integrated 3rd party directories and news sites are pictured below, and include direct-linking to information providers such as Hoover’s Business Directory, Jigsaw, Google News, and ZoomInfo.

Hoover's Business Directory


What, no Google news for Eloqua? ;-)

Because the level of integration is “native” and presented as a hot-link, LoopFuse is able to provide the added value and information to sales organizations at no cost to us and therefore no additional cost to LoopFuse customers… and sales people are much happier for it all. ;-)